SMSL - GROUP IT DESKTOP SUPPORT
Location: Taikoo Shing
Salary: Negotiable


Savills is a leading global real estate service provider listed on the London Stock Exchange. The company, established in 1855, has a rich heritage with unrivalled growth. It is a company that leads rather than follows and now has over 600 offices and associates throughout the Americas, Europe, Asia Pacific, Africa and the Middle East. We require high calibre individual to join us for the following position:


Responsibilities
  • Provides support of all IT operations and users on all systems and platforms

  • Responding to business support requests for HK in person

  • Troubleshoot desktop computers and applications

  • Contacting staff to understand the nature of the incident

  • Troubleshooting hardware and software issues and contacting the relevant staff members to understand the nature of an incident

  • Assisting the Central Support Team with resolving regional requests in the ticketing system

  • Installing and maintaining hardware and computer peripherals

  • Installing and upgrading operating systems and computer software

  • Troubleshooting network and connection issues

  • Providing basic training on computer operation and management to new staff

  • Work with business operations teams to ensure good coordination of IT changes without impacting business processes

  • Update documentation for Standard Operating Processes (SOP)

  • Assist the IT Operations team with daily backups

  • Basic Data Centre and Network support


Requirements
  • At least 2 years of IT Desktop Support in a Corporate environment

  • Experience with setup and configuration of end-user’s computer hardware, software, and devices

  • Advanced troubleshooting skills applicable to Microsoft and other services

  • Experience in O365 & SharePoint support

  • Computer OS/Peripherals troubleshooting

  • Excellent customer service and people skills

  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

  • Good command of both written and spoken English and Cantonese required


We offer attractive remuneration and excellent prospects for the right candidate. Please apply in writing with full resume and salary expected to:

Human Resources Director
Savills Management Services Limited
Suites 805-13, 8/F
1111 King's Road
Taikoo Shing
Hong Kong

Applications will be treated in strict confidence. Personal data collected will be used for recruitment purposes only.

CONTACT:
Head of IT Operations, APAC
lehardy@savills.asia